GENERAL PROVISIONS

General terms and conditions (hereinafter referred to as the "GTC") set out the conditions and specify the rights and obligations of the seller (distributor) and the buyer (customer) for the sale of products via the online shop www.patio.ro

The seller and operator of the online oprations is ZALMOS CONSULTATION S.R.L, Capital Stock Paid 200 lei with registered office in Str. Balantei, nr. 46, Petresti Village, Corbeanca, Ilfov, registered with the Trade Register with No. J23/4520/2022, having
RO36189122, having a current account IBAN: RO76BTRLRONCRT0350788701, opened at Banca Transilvania. The relationship between the parties is governed by the Romanian Law on Consumer Protection (Law 363/2007), the E-Commerce Law (Law 365/2002) and the Emergency Ordinance on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts (GEO no. 34/2014).

MARKETED PRODUCTS AND ORDER PROCESSING

PRICES, PRODUCTS AND VALIDITY OF OFFERS

If the prices or other details regarding the products have been displayed wrongly, including due to the fact that they have been entered incorrectly in the database, we reserve the right to CANCEL the orders containing these products/services and to notify the customers as soon as possible about the error that has occurred. According to the Civil Code Law 287/2009 CHAPTER I Contract of Sale, SECTION 1, General Provisions Art. 1665 Fictitious Price and Derisory Price –

(1) The sale is voidable when the price is fixed without the intention of being paid.

(2) Also, unless otherwise provided by law, the sale is voidable when the price is so disproportionate to the value of the property that it is obvious that the parties did not wish to consent to a sale.

SHIPPING PRICE

Our company assumes no obligation if the delivery cannot be made due to erroneous delivery information, refusal of receipt by the recipient or if the recipient cannot be contacted at the data provided by the customer.

IMPORTANT: If you notice the depreciation of the packages, the courier will draw up a damage report and we will be able to take the necessary measures.

The notifications regarding the damaged package will be accompanied by the photo taken by the Client and the report drawn up.

WARRANTIES-Patio

Non-conformities resulting from transport or use/installation in improper conditions, the perishable nature of the product cannot be claimed and imputed to the seller.

Patio.ro undertakes to ship only food products in perfect condition of packaging and storage and does not assume responsibility for damages arising from transport.

DATA PRIVACY

ZALMOS CONSULTING S.R.L. processes and stores personal data in the EU and is able to demonstrate compliance at any time. This Privacy Policy complies with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "GDPR").For more details or information about the Privacy Policy of the patio.ro website, please access the following link.

For more details or information about the Privacy Policy of the patio.ro website, please click the following link.

COPYRIGHT

The content of this site, www.patio.ro, images, texts, graphics, symbols, Web graphics, scripts, programs, logos, databases and other types of content, as well as models bearing the "©" symbol, are protected by international laws and treaties on the protection of copyright, as well as by other laws and treaties on intellectual property. The use without the consent of ZALMOS CONSULTING SRL of any of the elements listed above is punishable according to the laws in force.

The content of the pages of this website will not be copied, reproduced, transferred, uploaded, published or distributed in any way, in whole or in part, without the prior written consent of the owner, except for storing on the user's personal computer and printing extracts from the pages of this website exclusively for personal use.

The logos that appear on this website are the property of ZALMOS CONSULTING SRL. The logos and information may not be used on any other website, other than this website, without the prior written consent of the owner.

Reports of copyright infringement can be sent to the following email address: info@patio.ro

COOKIE POLICY

The Website patio.ro uses cookies or similar technologies to ensure the best user experience and to analyze trends, administer the website, track customer usage within the website and collect demographic information about the user base as a whole.

Cookies are small text files that are placed on the customer's device to track usage and record preferences. Our cookies do not contain information that can identify individuals. We collect certain information automatically through the use of cookies and tracking technologies such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, pages viewed on our website (e.g. HTML pages, graphics), operating system, date/time and/or series of clicks in order to analyze the trend as a whole and administer the website.

Users of the website can control the use of cookies at the browser level, but if the user decides to disable cookies, this action will result in a limitation of certain features and functions in our website and services.

LITIGATION

Any dispute arising between the Clients and the Supplier will be resolved amicably. If it has not been possible to settle the conflict amicably, the competence lies with the competent courts of law in Romania.

Any other issue arising from the products and services featured on patio.ro that is not already addressed in any section of this document will be resolved amicably within 15 business days of the user’s written notification of the issue. The notification must be sent via email to info@patio.ro.

If it has not been possible to settle the conflict amicably, the competence lies with the Romanian courts of law or with a dispute resolution body, alternatively, agreed by both parties.

By agreeing to these Terms and Conditions of Use of the patio.ro website, the client fully assumes the consequences arising from the use of the website under these conditions.

DEFRAUD

Any attempt to access the personal data of another user or to modify the content of the www.patio.ro website, or to affect the performance of the server on which the website runs, will be considered an attempt at fraud and will lead to criminal investigation against the person or persons who have attempted to do so.

FINAL PROVISIONS

This document sets out the conditions for the sale and purchase of products through the patio.ro website, including the terms and conditions under which you may use the website. Also, access to the site will be made under the authority of the terms and conditions presented in this document.

The use of the website as a visitor, registration as a user and the purchase of the products from the range offered on the website, implicitly imply the tacit and unreserved acceptance of these terms and conditions, with all the consequences arising from them. The use of the site will be made for the purpose of viewing the products and information about them and about the store, as well as to create an account to be used to purchase the desired products. The use of the website for purposes other than those mentioned is prohibited.

ZALMOS CONSULTING S.R.L. may at any time make changes to the content of the patio.ro website, changes in structure and accessibility, may stop providing information on the website, without requiring prior consent and without giving any notification to users or third parties.

At the time of placing an online order, the Client declares that he/she has read and fully agrees with the above.

Last updated January 5, 2026